Free Firefighter Training Seminar
Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. This seminar beings with a discussion on the highest rated emergency service leadership traits. Chief Viscuso will also cover the necessary leadership skills that are needed in order to motivate teams and maintain discipline within your organizations. Topics will include: mentoring and succession planning, critique others, delegating, preventing freelancing, technical report writing, taking on administrative tasks, dealing with insubordination, conducting a post incident analysis, building morale, and leading an organization through change. Chief Viscuso will also introduce proven theories, methods, and techniques that can help you and your organization provide exceptional customer service and make a great impression on the people you come in contact with on a daily basis.